Terms & conditions

Swinley Bike Hub Summary of Terms & Conditions

You are about to take part in a high-risk activity. You will minimise this risk by following the safety rules and advice in the mountain bike essentials code (Available at The Hub).  If you don’t follow the safety rules and advice you could have a serious accident that could be fatal.

A qualified mechanic assesses hire bikes weekly and carries out appropriate servicing and maintenance to ensure the bikes suitability to be ridden on the graded trails at Swinley Forest.  However, please assess your bike before hire.

THE HIRER IS RESPONSIBLE for the bike and the equipment and will be liable for any loss, theft or damage to the bike or equipment through the agreed hire term.

POSITIVE IDENTIFICATION – is required from each hirer plus a permanent address and car registration.  You must bring a valid driving licence or passport and a debit / credit card as proof of identification prior to gaining hire. No ID, No Card, No Hire and No Refund!

PAYMENT for hiring is due before or at commencement of hiring. Delays in returning rental bikes will be charged for at the specified rate on the late section of the hire form.

LOSS AND DAMAGE DEPOSIT – a £250/bike deposit is required when hiring a bike. Swinley Bike Hub will take a swipe of your card for this deposit. The hirer will be liable to pay in full the cost of any loss, theft or damage of the bike/equipment, which may be over and above that of the security deposit.

Any damage will be charged for at cost price. Hire bikes should only be ridden on the grade of trail that they are designed for. Any bikes found to have been ridden on a trail above the grade they are designed for will have their damage deposit withheld.

SECURITY – bikes must not be left unattended at any time unless locked securely. Overnight hire is not permitted on any equiptment, bikes must be returned to Swinley Bike Hub shop at the end of each hire term and hire bikes must not leave Swinley Forest at any time.

Hire Duration Times

Hire bikes are hired in minimum 2 hour duration time slots.  This time duration can be extended by the hour by notifying Swinley Bike Hub prior to Hire commencement, or prior to hire terminating by means of proactive contact to Swinley Bike Hub to extend that time. Failure to notify Swinley Bike Hub of extension of time will result in the late penalties to be engaged at the rate as per on the hire form.

Time slots start at 0900 daily and end at 1800 daily. Last hire from Swinley Bike Hub is 16:00 for the bike to be returned by 18:00.

Daylight saving hours will affect the timings as above, and this will be communicated on the Swinley Bike Hub web site as appropriate.

Although Swinley Bike Hub endeavour to keep bike specifications as close to possible as stock, we cannot guarantee they will be exactly as displayed on our website.  If there is a particular specification feature you would like on your bike please call us on 01344 360229 to confirm.

CANCELLATION – within 24 hours, full charge. Within 2 weeks 60% cancellation charge, within 1 month 40% cancellation charge.

CHILDREN – Children aged 18 years and under must be accompanied by an adult at all times (including on the trails), no adult, no ride, no refund! If a booking is made for a person under the age of 18 you must notify Swinley Bike Hub as soon as you book, notifying us of who will be accompanying them.

Junior bikes are for children under 4ft 7”.

HELMETS are mandatory with the hire of a bike from Swinley Bike Hub, if you do not have one you will be required to accept one as part of the hire agreement. No bike will be hired without a helmet (either your own or hired). No Helmet, No Hire, No Refund.

The hire of bikes from Swinley Bike Hub does not include any guidance, coaching or instruction on the bike or trails, unless specifically requested and purchased by the hirer as an additional service from Swinley Bike Hub and one of the qualified trail leaders.

Full terms available to view at Swinley Bike Hub.